COVID-19 Updates

The Nix Hydra Store, September-October 2020

Hello again, everybody! We want to thank you for being amazing, and for your constant support! We hope everyone is keeping safe. As we roll out some cool new things, we want to keep everyone updated about our current status.

Shipping

The primary challenges we are facing as an online store are the shipping & processing times by the postal service. Our primary method of shipping is the United States Postal Service (USPS). At this moment, shipping times now range from 2-3 weeks, depending on the destination.

Our staff drops packages at our local post office every 2-4 days. We are currently following all local, and state hazard advisories with regard to COVID-19, and wildfire emergencies.

Additional service disruptions have been impacting the USPS, which is leading to delays in deliveries across all states. While we cannot provide exact dates of arrival, we are happy to help clarify any questions customers may have. Simply email us at store@nixhydragames.com, or visit our ‘Contact Us’ page.

For international orders, customers may see shipping times of anywhere from 4-12 weeks, depending on the destination. Due to the uncertainty of the current situation, we unfortunately have little insight on the speed of international shipping. 

Additionally, shipping lanes have been closed to certain counties. For this, we deeply apologize. For reference on shipping disruptions, please refer to USPS' website, which you can find by clicking on this text.

Processing & Delivery

In-House Items:

We are currently shipping all non-apparel items on schedule! Our current turnaround times for all orders is within 1-2 weeks of the order date!

As we process limited-edition preorder items, we will endeavor to provide updates with regard to the arrival of preorder stock, and shipping estimates.

We are currently looking at a late September, or early October arrival date for the following items:

We appreciate your support and patience as we continue to expand our selection, while working around situational difficulties.

Apparel

At this time, print-on-demand processing turnaround has stabilized. The current processing period for apparel items is now about 7-14 days. Please email us at store@nixhydragames.com for any clarification.

If you have ordered apparel recently, we would also be happy to update you on the status of your individual order, as well! We’re happy to help in any way we can.