The Nix Hydra Store, November 2020
Hello again, everybody! We want to thank you for being amazing, and for your constant support! We hope everyone is keeping safe. The holidays are coming, and we want to keep everyone up to date on how we are handling orders as we enter 2020 Holiday season, and how it interacts with COVID-19 challenges.
The primary challenges we are facing as an online store are the shipping & processing times by the postal service. Our primary method of shipping is the United States Postal Service (USPS). At this moment, shipping times now range from 2-3 weeks, depending on the destination. Due to the United States presidential election, and increased volume, please expect to see some processing delays for both domestic, and international shipments.
Our staff drops packages at our local post office every 2-4 days. We are currently following all local, and state hazard advisories with regard to COVID-19.
Additional service disruptions have been impacting the USPS, which is leading to delays in deliveries across all states. While we cannot provide exact dates of arrival, we are happy to help clarify any questions customers may have. Simply email us at email@example.com, or visit our ‘Contact Us’ page.
For international orders, customers may see shipping times of anywhere from 4-12 weeks, depending on the destination. Due to the uncertainty of the current situation, we unfortunately have little insight on the speed of international shipping.
Additionally, shipping lanes have been closed to certain counties. For this, we deeply apologize. For reference on shipping disruptions, please refer to USPS' website, which you can find by clicking on this text.
Processing & Delivery
We are currently shipping all non-apparel items on schedule! Our current turnaround times for all orders is within 1-2 weeks of the order date!
As we process limited-edition preorder items, we will endeavor to provide updates with regard to the arrival of preorder stock, and shipping estimates.
We are currently looking at a mid-late November arrival date for our Outfit Swap acrylic charms.
We appreciate your support and patience as we continue to expand our selection, while working around situational difficulties.
At this time, print-on-demand processing turnaround has stabilized. The current processing period for apparel items is now about 7-14 days. Please email us at firstname.lastname@example.org for any clarification.
If you have ordered apparel recently, we would also be happy to update you on the status of your individual order, as well! We’re happy to help in any way we can.