COVID-19 Updates

The Nix Hydra Store, May 2020

Hi, everyone! Thank you so much for your continued support! We hope everyone has been enjoying our new merchandise releases, and we can’t wait for you to see what we have coming! We wanted to provide some ongoing updates for everyone, as the situation around us evolves.

Shipping

The primary challenges we are facing as an online store are the shipping & processing times by the postal service. Our primary method of shipping USPS. At this moment, shipping times now range from 1-3 weeks, depending on the destination. 

For international orders, customers may see shipping times of anywhere from 4-12 weeks, depending on the destination. Additionally, shipping lanes have been closed to certain counties. For this, we deeply apologize. For reference on shipping disruptions, please refer to USPS' website, which you can find by clicking on this text.

Processing & Delivery

In-House Items:

We are currently shipping all non-apparel items on schedule! Our current turnaround times for all orders is within 1-2 weeks of the order date!

Apparel

We have recently been notified that our apparel manufacturer is currently experiencing severe impactions of processing times. The current estimated processing time for an apparel order is approximately 17-23 days. We have updated the apparel listings to reflect this change, and we are happy to answer any more questions about this. please email us at store@nixhydragames.com for any clarification.

If you have ordered apparel recently, we would also be happy to update you on the status of your individual order, as well! We’re happy to help in any way we can.