The Nix Hydra Store, July-August 2020
Hi, everyone! Thank you so much for your continued support! We hope everyone has been enjoying our new merchandise releases, and we can’t wait for you to see what we have coming! We have some very cool things planned, and we’re back with a new update!
The primary challenges we are facing as an online store are the shipping & processing times by the postal service. Our primary method of shipping USPS. At this moment, shipping times now range from 1-3 weeks, depending on the destination.
For international orders, customers may see shipping times of anywhere from 4-12 weeks, depending on the destination. Due to the uncertainty of the current situation, we unfortunately have little insight on the speed of international shipping.
Additionally, shipping lanes have been closed to certain counties. For this, we deeply apologize. For reference on shipping disruptions, please refer to USPS' website, which you can find by clicking on this text.
Processing & Delivery
We are currently shipping all non-apparel items on schedule! Our current turnaround times for all orders is within 1-2 weeks of the order date!
As we process limited-edition preorder items, we will endeavor to provide updates with regard to the arrival of preorder stock, and shipping estimates.
We have recently been notified that our apparel manufacturer is currently experiencing severe impactions of processing times. The current estimated processing time for an apparel order is approximately 21-28 days. We are happy to answer any more questions about this. Please email us at email@example.com for any clarification.
If you have ordered apparel recently, we would also be happy to update you on the status of your individual order, as well! We’re happy to help in any way we can.