Store Policies

General Information

What currency does your store use?

All our prices are displayed in US dollars. When you check out, prices will be automatically converted to your regional currency. For additional reference, you can find a currency converter at the botton of this page.

Something I wanted to order is listed as 'Out of Stock', what should I do?

Please send us an email at store@nixhydra.com! If we get enough requests then we have no choice but to make more merch :)

I entered the wrong information for my order, how can I fix that?

Please email us as soon as possible at store@nixhydragames.com! Be sure to include your order number, and recipient name in your email. Your order number is a 10-digit code in the body of your store confirmation email, consisting of four letters, followed by six numbers. Ex. ABCD-123456.

My order did not arrive. I think my order has been lost, or turned back. What should I do?

Please notify us as soon as possible, at store@nixhydragames.com. We would be happy to work with you on a replacement, or refund.

I have a question that isn't here!

We are happy to assist! Email us at >>store@nixhydragames.com<<

Returns & Exchanges

We would be happy to accept returns, or exchanges for all items in our store.

We can accept returns for defective merchandise (ex: items damaged in transit, printing errors, etc) for a full refund of the total cost of the item, or a replacement shipment.

We would be happy to work with you, on how you would prefer to proceed. Should you encounter any issues with your merchandise, please email us at store@nixhydragames.com

Shipping

What is your shipping policy?

Currently, we ship all products via USPS. Shipping is calculated by this shipping service, and varies by height, weight, and destination.

Do you ship internationally?

Yes, orders can be shipped across the world to any destination! We'd be glad to ship to your location. We do wish to note, however, the international orders may take a while to arrive, as we have no control over the international shipping process. As well, certain regions may charge a customs rate upon arrival, which is separate from any costs for the item itself.

How much is shipping?

Domestic shipping starts at $3.00 USD. International shipping starts at $10.00USD. International shipping prices vary by location, and weight. Unfortunately, we cannot factor in duty, or customs fees into this figure, we apologize for this inconvenience.

Where do you ship from?

We ship charm, and print orders from our office in California. Apparel, and homeware items are shipped directly from the manufacturer, which has multiple outlets around the world. Items shipping directly from the manufacturer will be noted in the product description!

PLEASE NOTE: Customers will be required to pay any customs, duties, or import fees incurred by local, or national governments. We apologize for this inconvenience.

How long will it take to ship my order?

Products will ship within 1-3 weeks. Preorder items will ship depending on the schedules laid out in the product descriptions. Domestic shipping can take up to 10 business days depending on the destination. International orders may take up to 6-8 weeks to arrive, depending on the destination. For shipping estimates more specific to the COVID-19 outbreak response, please see our Store Updates page!

I'm ordering from overseas! Would it be possible to adjust the customs form to avoid paying fees?

We unfortunately cannot misrepresent or reclassify items imported from the United States. This would be in violation of international customs laws. We strongly recommend consulting all customs duties and regulations before ordering. We apologize again for this inconvenience.

Limited Edition & Preorder items

How do Limited Edition Preorders work?

Preorders occur in three phases:

Phase One, Ordering: We open preorders for these items for approximately 10-14 days. After this window closes, no more orders will be taken. We then order our stock based on the quantities of each item.

Phase Two, Manufacturing: When we send away for our preorder items, the turnaround period for this is approximately 2-3 weeks. We will denote these manufacturing times in the product description.

Phase Three, Shipping: This is the fun part! We begin shipping out items as soon as they arrive.

Will you re-release Limited Edition merchandise?

We want to thank everyone for the incredible support on all our limited-edition collections. While we currently do not have plans to re-release any merchandise, we may bring them back for events and giveaways! Please be sure to follow us on our social media outlets for any announcements on potential re-releases!

Tarot

What is included in the Tarot deck?

The Arcana Tarot is a complete 78-card deck, containing all the major and minor Arcana as they appear in the game. The cards are edged, and detailed in gold foil. It comes in a paper tuck-top container.

Does the Tarot deck come with an instruction book?

Unfortunately, our Tarot Deck does not come with explanations specific to the game. We encourage players to seek out community-made or online resources for guides in learning the Tarot. Our team also put together a YouTube video to help explain the basics! You can view it clicking on this text!

It will have a book soon, though (;

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