FAQ

What is your shipping policy?

We ship all our products via USPS. International shipping is based off weight and size estimates.

How long do I have to wait for my sweet merch to arrive?

We will ship the products out within 3-4 weeks unless specified otherwise on the product listing. Domestic shipping can take up to 10 business days depending on where you're located. International orders can take over a month depending on which country it's shipping to.

Can I return a product?

If there is something wrong with your order please email us at store@nixhydra.com so we can assist you!

Is there a way to stay informed about a new product?

Make sure you follow us on social media! Links are at the bottom of this page.

I really wanted a certain product but it's out of stock! How can I get it?

Please send us an email at store@nixhydra.com! If we get enough requests then we have no choice but to make more merch :)

My Egg! plush arrived and it's not quite egg shaped!

Sometimes the Eggs get a bit wonky during shipping. Give your Egg a fierce hug (or two) to help shape it back to the egg shape :)

I entered the wrong info for my order. How can I fix that?

Email us ASAP at store@nixhydra.com!

Woah! Why is it so expensive for shipping the plush internationally???

Unfortunately, that's the cheapest option to send a plush out to you :(

I have a question that isn't here!

Email us!! >> store@nixhydra.com <<